About Us:

Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland’s first island destination spa.

Our aim is to deliver “hospitality with passion and personality.” We put Our Values and Our People first and work collaboratively as one team to achieve our goals: -

• To be one of Scotland’s best Employers and an exemplar for fair work in hospitality.
• To give all our guest’s fantastic guests experiences.
• To build a sustainable business true to our founding purpose and employee ownership values.
• To enhance and improve Auchrannie’s reputation in Scotland in the U.K and worldwide.

About the role:

Reporting to the Projects Director, the Estates Manager is responsible for the day-to-day coordination, planning and operational management of the resort’s maintenance, grounds and external contractor activity. The role ensures that routine works, urgent repairs, contractor coordination and resort-wide maintenance matters are managed effectively, safely and to an agreed standard. The role also involves coordinating with the Projects and Development Manager to plan resources and schedule of works for larger projects including refurbishment and development across the Resort. The Estates Manager has line management responsibilities for the Deputy Estates Manager and all maintenance and grounds team members to create a positive, fulfilling and collaborative team environment.

Responsibilities:

Maintenance and Grounds Team Planning and Coordination

• Prepare and maintain written Department SOPs, including supporting photographs and drawings.
• Ensure that the maintenance ticketing system and grounds log book are monitored and reviewed daily by Deputy Estates Manager.
• Action all maintenance tickets escalated to the Estates Management team
• Prepare and manage the weekly maintenance planner.
• Allocate urgent daily tasks and monitor completion.

Resort-Wide Responsibilities

• Be a visible presence around the Resort and maintain strong inter-departmental relationships with Heads of Departments.
• Respond to requests from SMT/ HoDs and Duty Managers to attend urgent/ immediate maintenance issues throughout the working day.
• Prioritise tasks according to urgency, guest impact, compliance and operational Health Safety:
• to be aware of and comply with Legal and Company Policies relating to Fire, Hygiene, Health Safety.
• follow all Health Safety procedures and instructions accordingly
• support and advise on all aspects of Health and Safety within the department bringing any concerns to the attention of Resort leadership team

Systems and scheduling

• Coordinate planned preventative maintenance schedules and inspections.
• Arrange and coordinate annual and quarterly service contracts, including fire systems, emergency lighting, boiler servicing, septic tanks, water systems and other specialist contracts.
• Monitor and order replacement appliances through Inventoria or other agreed systems.

Projects

• To work with the Projects Director and Projects and Development Manager to plan resources and co-ordinate external contractors for refurbishment programs and development projects
• Attend regular planning meetings with the Projects Director and Projects and Development Manager.

External Contractor Coordination

• Process weekly contractor invoices.
• Coordinate electrical EICR works.
• Maintain and review painter work lists.
• Coordinate joinery, roofing and other external works as required.
• Coordinate external cleaning and specialist contractor activity.
• Ensure key deliveries are arranged and monitored, including oil and woodchip.
• Coordinate external grounds works, including drainage, ditches and gravel work.
• Raise service requests, review quotations and arrange works for maintenance contracts, including catering, laundry and biomass boiler equipment

Team Management

• Ensure health Safety Policies and procedures relating to all activities are understood by all team members
• Oversee the maintenance and grounds rotas.
• Monitor and approve holidays within the maintenance and grounds team.
• Hold regular departmental meetings and prepare minutes.
• Carry out regular informal team check-ins and coffee chats.
• Support team engagement, communication and day-to-day supervision.
• Responsible for ensure all team members complete the required compliance training for their roles and co-ordinate opportunities for development and additional training opportunities.
• Research and arrange relevant online training courses where required.
• Manage departmental absence and conduct return-to-work meetings where required.
• Support recruitment activity for the maintenance and grounds teams.

Uniform, PPE and Team Standards

• Ensure maintenance and grounds team members have appropriate uniform and PPE.
• Monitor team standards and ensure safe working practices are followed.
• Support a professional and consistent approach across maintenance and grounds operations.

Resort Vehicles and equipment

• Support the management of department vehicles.
• Authorise replacement of equipment where required.
• Ensure equipment needs are reviewed and escalated appropriately.

To be a fit for this role you will:

• Have extensive experience in a previous role as an estate, facilities or maintenance management role.
• Be able to competently work alongside and manage multi trade team members and external contractors
• Demonstrate excellent leadership skills and be committed to developing team members through ongoing training and skills development.
• Have strong interpersonal skills to build long term relationships across the Resort and with external suppliers and contractors.
• Possess excellent organisational skills to manage multiple tasks to ensure that projects are completed on time
• Have strong office based and IT skills to update spread
• Possess a full, clean UK drivers’ licence
• Be currently living on the Isle of Arran or willing to re-locate to the island full time (we cannot consider hybrid working for this position)
• Have the permanent right to work in the UK (No sponsorship available)

Full job description is available on request or get in contact for an informal chat regarding the role hr@auchrannie.co.uk.

Live in accommodation would be available to support relocation if required.

Please note that we are not looking for any agency assistance at this time.

Why choose Auchrannie?

Working at Auchrannie offers you a truly unique employee experience. You are more than just part of the team; you are part of our Auchrannie family. As an Employee-Owned Resort, we work collectively to achieve our business objectives and deliver memorable guest experiences, which in turn delivers a financially and personally rewarding career.

We offer a wide range of exclusive team member benefits including: -

• Full Leisure Membership with unlimited access to our swimming pools, thermal suites, well equipped gym and multi-purpose gameshall
• Exclusive resort discounts
• Share of resort tips (paid monthly)
• Employee wellbeing and assistance programme
• Team and social activities.
• Long service benefits
• Referral scheme
• Training and development opportunities
• Modern live-in accommodation available