VoiceAbility are currently working through a significant period of process and systems improvement; therefore, we are recruiting for a Business Analyst to join the team.

The Business Analyst will be central to this programme, mapping and documenting the current state (“as is”) of VoiceAbility’s key operational processes and defining target state (“to be”) models that reflect the capabilities of our systems and the organisations strategic direction.

You will work across service delivery, operations, finance, HR and technology teams. The post holder will identify inefficiencies, risks and improvement opportunities, translating these into clear and actionable requirements to support system configuration, process redesign and continuous improvement.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.

About you

You will have demonstrable experience in a Business Analyst or process improvement role, experience producing as-is and to-be process maps using recognised notation (e.g. BPMN, swimlane). We are looking for someone who is qualified as a Business Analyst (e.g. BCS, IIBA or CBAP) or has equivalent CPD.

You will need to have strong analytical and problem-solving skills with the ability to identify root causes and patterns, excellent process documentation skills and can produce outputs that are clear and accessible to non-technical audiences.

How will you make a difference?

As a Business Analyst at VoiceAbility, you will play a central role in empowering the organisation to deliver it’s mission, you will contribute to the delivery of VoiceAbility’s process and systems improvement programme, working in alignment with programme governance and timelines. You will uphold VoiceAbility’s values and commitment to the people we support in all aspects of work.

Benefits

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service

5% employer pension & minimum 3% employee contribution

Salary sacrifices pension scheme

Separate Life Assurance Cover (equivalent of two times your annual salary)

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc

24/7 Employee Assistance programme

Access to remote counselling service

Paid Disability Leave

Paid compassionate Leave

Home Working Allowance

How are staff supported to work remotely?

When you need to travel for work, expenses will be paid (mileage or public transport costs).

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact myhr@voiceability.org for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; Midnight on 9th July 2026, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

Want to know more about VoiceAbility and the role?

Please contact Lauren Martin – lauren.martin@voiceability.org

We look forward to hearing from you.