ABOUT US_

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

THE ROLE_

As a Campaign Operations Manager, you will drive the processes that deliver a booked plan into a live campaign. Ensuring that campaign execution is a smooth process and that our clients are provided with all the information and services needed to create successful out of home campaigns, on time, and to the highest quality.

You will be responsible for stewarding the production process, managing inventory booked for our campaigns and that which flows through our proprietary ad-tech platforms. Within your team, you will lead the verification of campaign posting and play out reports for our campaigns, reconciling when discrepancies are found.

In this role, it is essential that you are able to foster good relationships internally and externally with media owners and suppliers and be at the forefront of addressing any issues that arise. As part of the Campaign Operations team, you are encouraged to contribute to always striving to make our internal processes as efficient as possible, through supporting and suggesting any new ways of working that make our campaign delivery as optimal as possible.

The Campaign Operation Manager role reports to the Head of Campaign Operations and is part of the operational excellence function at Talon. Campaign Operations team exists to support the Client teams, who aim to maximise the use of out of home as part of a brands advertising media mix.

A DAY IN THE LIFE_

• Responsible for booking production with external suppliers and managing any production and dispatch queries.
• Cross referencing media, net costs, and booked amounts in Talon’s Plato system against those approved by the client
• Updating the weekly booking sheet with details of classic inspections & digital out of home verification
• Assisting with the collation of campaign site lists
• Overseeing and managing the copy approval process with media owners
• Uploading digital campaigns onto Talon’s Creative Portal, checking the portal has all formats, media owners & LFD sites + creative contacts loaded
• Liaising with Media Owners, ensure booked site lists are correct and ensure campaigns go live without issues, requesting POPs where applicable.
• Liaising with View2Fill to request photography where applicable
• Managing the weekly campaign tracker
• Responsibility for Plato inventory management
• Adding new brands to NetSuite
• Advocating the value of social and environmental impact within your team (e.g. championing sustainability)
• Role modelling the Talon values to help ensure the best possible culture and tone is set throughout Talon.

WHAT WE'RE LOOKING FOR_

Bold Skills

• Fearless prioritiser – You don’t just manage a to-do list, you own it.
• Proactive problem-solver – You spot issues before they become problems.
• Confident communicator – Whether it’s an external Stakeholder or a quick Teams message, you speak with clarity and purpose.
• Decisive under pressure – You stay cool, calm, and collected when things get busy.
• Ability to clearly communicate written and verbally
• Ability to manage expectations and people in time-pressured situations

Human Skills

• Empathy in action – You understand people, not just processes.
• Discreet and dependable – You handle sensitive information with care and integrity.
• Team player with heart – You lift others up and celebrate shared wins.
• Ability to work as part of a team and build good relationships with external suppliers
• Willingness to share knowledge and further personal development

Smart Skills

• Digitally savvy – You’re fluent in Outlook, Teams, Excel, and whatever else keeps the day running.
• Detail-obsessed – Nothing gets past you. Ever.
• Strategic thinker – You don’t just do the task—you understand the why behind it.
• A good understanding of UK geography is helpful to assist with the distribution of campaigns.
• A high level of attention to detail is essential to deliver successful client campaigns without errors.

AS WELL AS_

• Previous Out of Home industry experience is essential.
• Conscientiousness, a passion to deliver the best campaign delivery in out of home

WHY US_

“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We embrace change
• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic
• We embrace individuality

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.