Responsibilities:

• Independently lead projects of moderate to high complexity.
• Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.
• Build effective partnerships with other internal teams to move project through all phases of the development process.
• Develop and maintain project schedule, identify, and track milestones and identify and manage cross-functional dependencies and risks.
• Act as subject matter expert on client clinical study protocol.
• Manage ongoing reporting of project health and profitability to internal and external stakeholders.
• Conduct end-user training.
• Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary.

Education:

• Bachelor's degree or equivalent preferred, or appropriate work experience.

Experience:

• 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
• 2-4 years’ experience in the life science industry
• Previous experience working in a fast-paced, entrepreneurial environment preferred.
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
• Familiarity using SQL a plus

Skills:

• Strong attention to detail and quality-focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills
• Excellent organizational skills
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Able to work on multiple assignments with moderate supervision

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.