About the job

In this role, you will be a part of the EMEA Cloud Strategy and Operations (S&O) team, acting as a principal partner to the EMEA Customer Engineering (CE) leadership team. Operating at a executive level, you will lead the planning, design, and delivery of complex, cross-regional programs that drive key initiatives and support the operational excellence of the EMEA CE organization. You will manage S&O functions across the entire region, ensuring concerted action on high-priority issues and running programs that scale the effectiveness of the CE leadership team. Notably, you will support the annual planning process, ensuring regional goals and resources are strategically aligned for the upcoming year.

You will support our executive customer engagement strategy on behalf of the EMEA CE Leader and help ensure the smooth, day-to-day running of the business. You will be a thinker who is excited by rolling up your sleeves to solve complex operational problems, working with data to find insights, and maintaining the operational rhythm necessary for a rapidly growing, scaled global organization. You will be navigating ambiguity, influencing without authority, and executing on strategy to improve operational efficiency and establish best practices across EMEA.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead key CE initiatives (e.g., talent development, organization strategy, tool improvement) across EMEA. In addition, serve as the orchestrator for the EMEA CE Leader’s executive engagements, managing a portfolio of customer and partner interactions, content preparation, and follow-up.
• Act as a key operational partner to the EMEA CE leadership team and work seamlessly within the broader EMEA CE S&O team.
• Support the core, Strategy and Operations function across the EMEA region.
• Manage key elements of the EMEA CE operational cadence. Identify opportunities for scale, and implement cross-functional programs to improve operational efficiency and establish best practices across the wider EMEA region.