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J D Wetherspoon Reviews

Updated 23 June 2017
549 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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J D Wetherspoon CEO and Director John Hutson
John Hutson
243 Ratings

549 Employee Reviews

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Pros
  • Discount on food during working hours is a plus (in 34 reviews)

  • Lots of employee benefits including 50% off food during your shift (making a meal and a drink very often under (in 24 reviews)

Cons
  • Long hours, nothing else to speak of (in 71 reviews)

  • There we're times when the rota had changed and I hadn't be notified of the update which made the work-life balance difficult at times (in 18 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Good career prospects"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast progression, good prospects, lots of support from above. Nice to have something to aim for and isn't "just pub work". With 900+ pubs it's not like I'm going to be wondering how long my job is going to last.

    Cons

    Late finishes, early mornings. Should be standard for the trade, but sometimes it can get to you. Sometimes that 11 hours between shifts law seems very, very flexible.

    Work/life balance is, as expected, truly awful. Even for management.

    Advice to Management

    There's a certain element of not knowing what happens in the rest of the country outside of London. Head Office aren't really in touch with what goes on outside of the M25 so some decisions from above can seem a little backwards. I appreciate that there's a company line to toe and consistency throughout is nice, but maybe things need to be a bit more bespoke.

    J D Wetherspoon Response

    31 Jan 2017 – Recruitment CoOrdinator

    Thank you for taking the time to leave a review, your feedback will be discussed in our weekly meetings, and I would encourage you to give feedback directly to your manager if you think there are ... More


  2. Helpful (1)

    "Working for Spoons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Southend-on-Sea, England
    Current Employee - Shift Manager in Southend-on-Sea, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at J D Wetherspoon full-time (More than 8 years)

    Pros

    They look after you if you're a manager. I've enjoyed working for them over the years. I even returned after I left.

    Cons

    Can be hard for bar staff. Area managers and higher don't really care about the work force. Too many rules and regulations for working behind a bar.


  3. Helpful (1)

    "Love the colleagues, hate the customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bar Associate in Westhoughton, England
    Current Employee - Bar Associate in Westhoughton, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at J D Wetherspoon part-time (More than a year)

    Pros

    Colleagues are mostly fantastic to get along with and everyone does their bit.
    Really good bonus's if you pass the audits and mystery customers.
    Ability to swap shifts and flexibility of the rota.
    Discount on food.
    Pick up shifts easily when you want more money.

    Cons

    Management can mess you about a lot.
    Working every single holiday, Mad Friday - right through to New Year's Day. December is a very exhausting month.
    Customers are generally pretty horrible, only a few that are nice.
    Can get left on the floor on your own a lot, which means you're rushed off your feet while everyone else is standing around talking.

    Advice to Management

    Staff up the floor better.
    Ensure that everyone has at least a couple of days off near Christmas, gets exhausting doing 8-10days straight.
    Change the self-standing menus, people throw them on the floor and the wind blows them. It gets a bit tedious and time consuming standing them up every 10 seconds.


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  5. Helpful (1)

    "Its pepsi is that ok?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Derby, England
    Current Employee - Shift Manager in Derby, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J D Wetherspoon full-time (More than 5 years)

    Pros

    Great discount, Great people, good Banter in a good team and excellent career prospects, almost all promotion is internal, listen to employees. upper managemant communication.

    Cons

    Poor work life balance, the managers saleried 45 hour week whilst it sounds nice has never been close to a reality, hard to achieve company KPI's

    Advice to Management

    Carry on doing what you are doing, but when we are 20 hours over consistently its not because we are taking it easy for 20 hours per week but its because we need those 20 hours to run the pub


  6. Helpful (1)

    "Fantastic part-time job for students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bar Associate in Exeter, England
    Former Employee - Bar Associate in Exeter, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J D Wetherspoon part-time (Less than a year)

    Pros

    A fast-paced working environment which was fun and intense at the same time. The management made sure all employees were adhering to the company's CQSMA standards. The team had a strong dedication to providing excellent customer service. Managers and Team Leaders reviewed performance on a weekly basis and motivated the team by rewarding the top performing employees.

    Cons

    The 'red tape' was at times extreme and some tasks felt unnecessary, though it is understandable as the chain strives for maximum customer satisfaction.

    Advice to Management

    Continue giving part-time employees the same amount of attention as to full-time associates and implement more unique ways to motivate the team.

    J D Wetherspoon Response

    2 Jun 2017 – Recruitment CoOrdinator

    Thank you for the positive feedback


  7. "Awful!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Associate in Brockley, England
    Former Employee - Kitchen Associate in Brockley, England
    Doesn't Recommend

    I worked at J D Wetherspoon (Less than a year)

    Pros

    - Training provided
    - Nice working area

    Cons

    - Rip you off with working hours. One week you get 40 hours, the next you can get just 3 hours. How are you supposed to live with such uncertainty?


  8. "Disappointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Associate in Southampton, England
    Current Employee - Kitchen Associate in Southampton, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at J D Wetherspoon part-time (Less than a year)

    Pros

    Good Atmosphere, Staff Discount. Good Training and excelled despite being the youngest member of the team. Pub very busy, the work is hard but fun, i enjoy working with my team

    Cons

    Applied for the role because it stated 16-20 hours which is ideal for a student. Initially working 2-3 shifts a week, i am now lucky to get one shift of 7-8 hours. Despite requesting more hours all i get is last minute texts or phone calls asking if i can work at very short notice. Had I realized this I probably wouldn't have applied.

    Advice to Management

    More communiation and better organisation. The On-line rota system is not applied and have arrived at work on an early shift despite being rota'd in to be sent home as not required, very poor!


  9. "Hard work, low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Associate in Lisburn, Northern Ireland
    Former Employee - Kitchen Associate in Lisburn, Northern Ireland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J D Wetherspoon full-time (More than a year)

    Pros

    Easy job to get
    Steady hours
    They do have bonuses for hitting targets

    Cons

    Poor working conditions
    Low rate of pay
    Not enough training

    Advice to Management

    Try to focus more on training the staff and building a better team


  10. Helpful (1)

    "Wetherspoon for succession"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Southgate, England
    Current Employee - Shift Manager in Southgate, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J D Wetherspoon full-time (More than 5 years)

    Pros

    Great rewards, paid holiday, bonus

    Cons

    Unsociable hours, can be long hours

    J D Wetherspoon Response

    23 May 2017 – Recruitment CoOrdinator

    Thank you for the positive feedback


  11. "Wetherspoons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Kingston, East of England, England
    Former Employee - Bartender in Kingston, East of England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Always busy! There is always work to be done and helps build customer service skills.

    Cons

    Some problem with management being rude, service in general is both underpaid and over-worked.

    Advice to Management

    Consider hiring more staff to cope with larger demand at certain time periods and make the pay equal to the effort put in by the staff.


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