• To provide technical support to all DiGiCo, KLANG, Fourier Audio and DiGiGrid clients worldwide by telephone and email with a particular focus on Fourier Audio clients.
• To provide technical training to engineers and distributors in the Chessington facility or by international on-site visits worldwide.
• To visit and repair products worldwide.
• To keep all provided databases up to date with your cases.
• To process spare parts orders via ERP and arrange despatch where necessary.

This will include:

• Email and telephone support worldwide
• Visits to sites across the world for technical support as required
• Order processing of sales spares orders and advance replacement parts
• Despatch of sales spares and advance replacement from Chessington when necessary
• Updating the company database with your clients (or any other software recording tools the company provides)
• Participation in the weekend support rota as required
• Stock control and auditing of spare parts in the Chessington site
• Provide and host technical training sessions across the world for visiting engineers and distributors
• Liaise with software/hardware teams on Technical Note creation and distribution
• Generate case query reports for weekly review as required.

fourier audio:

• Become the subject matter expert within the support team for all technical and operational issues with fourier audio products
• Test and reproduce customer reported issues in-house
• Acquire sound knowledge of popular VST plugins
• Direct interaction with the fourier R&D team for field issues and product development

• Formal education in the field of software / network technology or electronics

• Degree in music technology or equivalent work experience.

• Prior experience with AoIP audio formats (ideally with
• Dante level 2 certification, Soundgrid)
• Using and troubleshooting both macOS and Windows computers – both from a hardware and software perspective

• Prior experience with DiGiCo products
• Prior experience with DiGiGrid, KLANG or fourier audio products
• Knowledge of Linux systems would be beneficial
• At least three years of work experience in music technology

• Excellent analytical and problem-solving skills, with the ability to balance perfection and speed
• Strong written and verbal communication skills in English
• Thorough understanding of music production workflows in a live sound environment
• Ability to work efficiently both independently and as part of a team

• Second European language
• Ability to read and interpret circuit diagram
• Soldering skills

• Customer focussed
• Innovative
• Active team member
• Honest
• Dedicated

• Good attendance record (this will not preclude a candidate with a disability)
• Ability to work occasional overtime