About Atos Group

• Participate in a Rota to monitor the ServiceNow (SNOW) system for new calls (Monday – Friday, 08:00 - 18:00).
• Provide 2nd and 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include: functionality is not working as expected; missing or incorrect data within the application; data not being correctly passed to third parties via integration components; performance issues affecting user experience.
• Respond to information requests, guiding users on how to perform specific activities within the application.
• Develop and implement fixes for identified faults within the application.
• Conduct operational maintenance to ensure system performance and reliability.
• Support disaster recovery testing to ensure operational continuity.
• Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements.
• Facilitate the handover of all new or changed functionality from Development, ensuring a comprehensive understanding to effectively explain features to clients in their specific environments.

• Experience with Microsoft Azure services, including App Services, Function Apps, and Monitor/App Insights.
• Experience with MVC, .NET Core, and .NET Blazor.
• Familiarity with Entity Framework and SQL Server, including SQL scripting.
• Proficiency in C# and ASP.NET.
• Knowledge of PowerShell and Windows Server.
• Familiarity with Azure DevOps.

• Knowledge of GitHub
• Familiarity with YAML pipelines, Azure Resource Manager (ARM), Bicep
• Knowledge of Selenium

• Take part in an on‑call rota to provide after-hours support as required.

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - UK-Recruitment-Support@atos.net