WELCOME TO SITA

PURPOSE

• Connecting with Diverse Individuals: Collaborate locally and globally.
• Building Skills for Your Career: Develop essential skills tailored to your job stream.
• Joining Corporate Projects: Contribute to projects shaping the future of our industry.

KEY RESPONSIBILITIES

• Provide proactive maintenance & operational support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) and ensure the correct functioning and maintenance of all internal and external systems and products.
• When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Participate and coordinate on the adoption of new services or improvements over existing capabilities including automation strategies.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
• Perform Change Management, Configurations, and Implementation of the supported Product & Systems
• Manage local suppliers in providing services for the SITA Service Operations and report on services provided to management.
• Explore new technologies and assist team with the technology on-boarding

EXPERIENCE

• A graduate in Networks, IT, Computer Science or related discipline.
• Technical knowledge and background required.
• Any IT certification (desirable)

KNOWLEDGE & SKILLS

• Any experience in technical domain
• Any experience in Customer Service
• Any technical knowledge of Windows Servers, Cisco network products, TETRA, DMR,
• Knowledge of ITIL and Service Management practices and procedures.

PROFESSION COMPETENCIES

• Any technical knowledge of Windows Servers, Cisco network products, TETRA, DMR,
• Knowledge of ITIL and Service Management practices and procedures.

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONS

• Degree qualification within a Technical, Information Technology or Electronics field

WHAT WE OFFER

• 
  Flex Day: Make your workday suit your life and plans.