About the role

This is not a “keep the lights on” role.

We are looking for someone proactive, hands-on, and commercially minded to take ownership of a large-scale Salesforce ecosystem and help shape the future of digital operations across a global healthcare organisation.

If you enjoy solving problems before they become problems, leading from the front, and driving meaningful change; this role is built for you.

You will lead the operational success, evolution, and optimisation of a complex Salesforce Service Cloud environment integrated with 15+ business applications, while working alongside senior stakeholders, technical experts, and an international development team.

This is a role for someone who thrives in fast-moving environments and wants real influence, visibility, and variety.

What is in it for you?

• Lucrative salary and bonus
• Healthcare benefits
• Career progression through high visibility with senior leadership and cross-functional teams
• International travel

Key responsibilities

Drive the Salesforce & Business Applications ecosystem

• Oversee the stability, and performance of Salesforce Service Cloud and integrated applications

• Manage support operations, escalations, change requests, and platform enhancements

• Identify opportunities to optimise processes, improve user experience, and maximise platform value

Lead from the front

• Manage and coach a team including CRM Operations and Business Applications specialists

• Take ownership of critical incidents, escalations, and high-impact deliverables

• Work closely with stakeholders across Digital, CX, Analytics, Training, Operations, and Business Functions

Partner with global technical teams

• Manage an outsourced development team covering Salesforce, Azure AI, Mulesoft, and mobile technologies

• Ensure high-quality delivery, strong collaboration, and smooth transition from development into support

• Provide technical guidance and governance while keeping delivery aligned to business goals

Improve, innovate, and challenge

• Drive continuous improvement initiatives across systems, processes, and ways of working

• Reduce technical debt and improve platform scalability

• Champion best practices across Agile delivery, DevOps, governance, documentation, and testing

About you

• Takes ownership and makes things happen

• Is equally comfortable being strategic and hands-on

• Builds strong relationships across technical and non-technical teams

• Enjoys working outside strict role boundaries when needed

Experience & Skills

• Strong Salesforce Service Cloud administration and support experience

• Experience leading teams in complex, international environments

• Knowledge of Agile delivery, DevOps, testing, and technical governance

• Hands-on experience with tools such as JIRA, ServiceNow, Gearset, and Confluence

• Understanding of Salesforce integrations, APIs, data models, Flow, and automation

• Experience managing third-party vendors and development partners

Nice to have:

• Salesforce Health Cloud experience

• Azure / Microsoft ecosystem integrations

• Agentforce AI exposure

• Mobile application experience

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