• Proven experience in a similar high-profile Account or Contract Management role.
• Strong background delivering Hard FM services within a multi-site commercial environment.
• Experience managing senior clients and stakeholders.
• Demonstrable leadership of field-based and operational management teams.
• Strong understanding of KPIs, performance management, financial control and compliance.
• Experience leading teams through change and business growth.

• A recognised qualification in Facilities Management, Engineering, Customer Service or Management (Level 5 or above).
• Appropriate trade or engineering qualification.

• Membership of a relevant professional body (e.g. IWFM, RICS or an engineering institution).
• Health & Safety qualification.
• Experience using continuous improvement methodologies (e.g. Lean / Six Sigma).

Skills & behaviours

• Confident, credible leader with strong people management skills.
• Commercially astute with the ability to balance service, risk and cost.
• Excellent communicator, comfortable presenting to senior stakeholders.
• Resilient and effective in a fast-paced, change-driven environment.
• Strategic thinker with the ability to turn plans into practical delivery.
• Committed to creating an engaging, high-performing team culture.

Why join us?

• A senior role with real autonomy and influence.
• Opportunity to shape service delivery and contribute to wider operational strategy.
• Work with high-profile clients and complex, varied contracts.
• Be part of an organisation that values leadership, accountability and continuous improvement.