Job title

Associate Client Manager

Job Code

GS8003

Effective Date

1 June 2023

Business Group

GSP International

Department

GSP Account Management

Location

UK

Core Functional / Technical Skills

Requirement

Relationship Management

Builds relationships with key individuals within the team, department, and organization.

Supporting

Account Development

Builds relationships with customer account team, including key buyers/decision makers.

Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account.

Understands and reports a customer's business issues through appropriate organization channels.

Developing

Account Planning

Completes and manages dynamic local/regional account plans based on an understanding of customer need and industry trends and prioritizes time based on the account's value for the organization or likelihood of success.

Supporting

Negotiation and Influence

Exchanges information in straightforward situations to gain other's support.

Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.

Assists in conducting straightforward cost, benefit and risk analyses of possible solutions and the implications not reaching an agreement.

Developing

Market and Product Communication

Demonstrates a comprehensive understanding of product components, design, features and benefits when communicating product features and brand's benefits.

Supporting

Value Analysis

Delivers requested detailed information about the uses and values of the company's products/offerings.

Supporting

Building a Business Case

Articulates the presenting business issue impacting own team and helps develop the rationale for addressing it (e.g., impact on customer satisfaction scores or team revenues).

Assists in the identification and analysis (e.g., cost/benefit, risk) of potential solutions to address the business need.

Helps determine the recommended solution, documenting the business case for change and sharing with team leadership.

Supporting