Job Overview

Reporting To

Head of Operations & Delivery

About Us

Cheshire Pointing Ltd is one of the North West's leading brickwork restoration and repointing specialists, working across residential, heritage and commercial properties.

As the business continues to grow, we are looking to recruit an Operations & Customer Support Assistant to support our Operations Department and help us continue delivering an excellent customer experience.

This is a fully remote role with flexible working hours, making it ideal for someone looking to work around family commitments, school hours or other responsibilities.

The Role

You will work closely with our Head of Operations & Delivery, supporting the day-to-day running of live projects and ensuring customers receive a professional and efficient service from start to finish.

The role will involve a mixture of administration, customer communication, scheduling support and supplier coordination.

No previous construction experience is required, although strong organisational and communication skills are essential.

Key Responsibilities

· Customer communications and updates

· Assisting with project scheduling

· Booking scaffolding and skips

· Liaising with suppliers and subcontractors

· CRM administration and record keeping

· Preparing invoices and supporting payment collection

· Assisting with material orders

· Managing operational paperwork and documentation

· General administration support

· Supporting the wider operations team where required

What We Are Looking For

· Highly organised and reliable

· Strong attention to detail

· Good written and verbal communication skills

· Comfortable using Microsoft Office and online systems

· Ability to manage multiple tasks at the same time

· Self-motivated and able to work independently

· Professional and friendly approach with customers

Desirable But Not Essential

· Administration experience

· Customer service experience

· Scheduling or coordination experience

· Experience working remotely

· Salesforce Software experience

Why Join Us?

· Fully remote position

· Flexible working hours

· School hours considered

· Friendly and supportive team environment

· No commuting costs

· Opportunity to grow with the business

· Family-friendly role that can fit around existing commitments

Full training will be provided.

Pay: £10,816.00-£13,520.00 per year

Benefits:

• Work from home

Work Location: Remote