Role Overview

The Lead Specialist, Program Manager (Customer Delivery) leads the delivery of complex, customer‑facing programs within Professional Services. This role is accountable for planning, coordinating, and executing multi‑workstream customer engagements, ensuring delivery commitments are met on time, within scope, and with high customer satisfaction.

Key Responsibilities

• Own end‑to‑end delivery plans for complex customer programs, from mobilisation through completion.

• Translate customer requirements and contractual commitments into clear delivery milestones and outcomes.

• Coordinate delivery across cross‑functional teams, including Professional Services, Product, Engineering, and Customer Success.

• Manage risks, issues, dependencies, and scope changes to protect delivery outcomes.

• Act as a trusted delivery partner to customer stakeholders, providing clear communication and governance.

• Track and report on delivery progress, risks, and outcomes.

• Apply program management expertise to continuously improve delivery practices and support peer learning.

Scope & Level Expectations

• Leads high‑complexity customer programs with significant delivery and customer impact.

• Operates with a high degree of autonomy within defined strategic and commercial boundaries.

• Decisions primarily affect customer delivery outcomes rather than enterprise‑wide strategy.

• Success is measured by on‑time delivery, quality, risk management, and customer confidence .

Experience & Skills

Required

• Proven experience delivering complex, customer‑facing programs or engagements.

• Strong stakeholder management and communication skills.

• Excellent planning, coordination, and risk management capabilities.

• Ability to operate effectively in fast‑paced, ambiguous delivery environments.

Preferred

• Experience in Professional Services or technology‑enabled delivery.

• Program or project management certification.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Program Management

Job Family: ENTERPRISE

Organization: Enterprise Learning & Skills

Schedule: FULL_TIME

Workplace Type:

Req ID: 23769