Windows Engineer
Location: Glasgow
Career Level: Specialist

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a Windows Engineer, you will:
Join the team as a subject matter expert supporting our Managed Services
function supporting Microsoft Windows Server, Active Directory Domain Services, infrastructure systems including the management of cloud platforms & working knowledge of virtual environments (private), and related toolsets where you will be a major contributor to the ongoing success of client support and service operational improvements.

Additionally, the position will require individual experience in systems enhancement review and planning, integration, identity life-cycle management, and process automation and improvement. The ideal candidate will be a motivated self-starter with excellent written and verbal communication skills, who excels as an individual, as well as among peers in a team environment. The position will also support other Infrastructure teams and will cross train with other team members as needed. Personal responsibility, ability to work independently, clear communication, ownership, and thoughtful execution of work is paramount!

Windows Engineer Responsibilities

• Daily operational “break/fix” duties while working primarily out of a ticketing-based system with a large focus on Windows Server operating systems and their related Roles, Features, and components/infrastructure.

• Analyze, and support highly complex, enterprise-level Active Directory Services in hybrid, on-premises, and cloud hosted environments.

• Manage enterprise identity cloud directories including Microsoft Azure AD, AWS, Microsoft AD, and Oracle Cloud Infrastructure.

• Analyze current Directory Services environments to identify both technical and operational opportunities and develop continuous improvement action plans.

• Develop detailed knowledge based articles, standards, design, and implementation of documentation.

• Routine engagement with multiple other technical teams including Networking, Security, Database, Process Management, and Customer Relations personnel.

Related Work Experience

• Troubleshooting all operating system related issues including, but not limited to, performance, system health, and system security.

• Managing multiple Active Directory Domains and Forests in disparate environments.

• Managing Active Directory Groups, Users, Services, and Computer Accounts.

• Group Policy Management (planning, implementing, and troubleshooting).

• Managing Active Directory Certificate Services / PKI

• Supporting O365 migration. (Technical understanding and working knowledge of M365 platforms)

• Supporting Azure, OCI and AWS migrations.

• Supporting Azure EntraID and AD Connect

• Supporting Active Directory Lightweight Directory Services, ADFS, SSO.

• Supporting upgrades and routine troubleshooting of Windows Server operating systems including security remediations.

• Disaster Recovery execution, coordination, and creation of related documentation.

• Strict Change Control, Incident, and Problem resolution based of ITIL methodology.

• Working knowledge and utilising AI based tooling for cloud assessments, infrastructure improvements and data capturing.

• Professional engagement with clients to discuss Infrastructure related changes or improvements to environments.

• After hours on call rotation required to ensure support for UK strategic clients.

Desirable

• Extensive understanding and hands on experience of hybrid cloud deployments including

• management of virtual servers, resources, networking, storage and hypervisors.

#LI-EU

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Equal Employment Opportunity Statement
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.