At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

This is a "hands-on" engineering role that requires in-depth knowledge on relevant technologies and operating systems.

The role is expected to provide technical expertise and guidance within the team environment on a daily basis, ensuring that workflow a customer expectation is managed at all times.

You will be responsible for:

• Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
• Acting as technical resource for major incidents relating to Unix/Linux technologies.
• Managing incidents and problems appropriately within agreed service levels.
• Perform technical root cause analysis on reoccurring incidents or major incidents.
• Assist engagement with projects to ensure delivery of technical solutions are in line with the requirements of the customer.
• Ensure technical documentation is completed and updated to professional standards.
• Identify Technical Problems and potential Service Improvements across customer environments.
• Log calls with third party vendors and manage to resolution, or escalate when necessary.
• Ensure correct configuration of all technical components and supported technologies within the technical tower.
• Contribute to delivering technical excellence across the wider Infrastructure team
• Identify, Contribute and work towards the technical and service goals defined by managed service leadership.

• Hands on experience and detailed technical knowledge of supporting Unix/Linux operating system technologies gained in a hands-on technical support role.
• Demonstrable and in-depth experience of administering several of the following: RHEL (all versions), HP-UX (including agile hardware addressing), SLES Linux, Solaris (all versions), CentOS (all versions), Ubuntu and Debian.
• Demonstrable experience with LDAP/BIND/Ignite Administration.
• Understanding of network services, storage, virtualisation, identity and access management within a *nix environment.
• Able to create and develop shell scripts.
• Knowledge of and experience in deploying and managing security and system patching, using tools such as Red Hat Satellite.
• Experience of supporting middleware or applications running in a *nix environment would be beneficial.
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
• Excellent communication skills, both written and oral with strong presentation skills.
• Ability to use a Service Desk tool to manage incidents/changes/problems tickets and carry out reporting activity.
• Ability to work under pressure and to tight deadlines.
• Ability to manage conflict/challenges within a working environment.
• ITIL qualification.
• Professional IT certifications relating to Unix or Linux platforms.

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.